Rocslide Privacy & Policies

General
Orders placed on Rocslide.com will be shipped within 24 hours.
Once your order has been placed on Rocslide.com, we regret that we are unable to make changes to it or combine it with any other orders.


Shipping
If you would like Rocslide delivered to your P.O. box, please note that you will assume responsibility for their safe delivery.
Customs, duty, and import fees may apply to international orders. International shipping costs are calculated based on the following: shipping method, destination of package, weight of package and retail price.


Exchanges
We are happy to exchange any purchase from Rocslide.com within 30 days of the order date. If you purchased Rocslide from an authorized retailer, please contact them directly for assistance.

We regret that we do not offer refunds, however we are always here to help you exchange your purchase for other Rocslide jewels.
Please note, orders of sale merchandise are final and cannot be cancelled or exchanged. Any items exchanged must be in perfect condition.
Exchanges will be subject to shipping charges. If you would like to exchange an item(s) purchased from Rocslide.com for different merchandise, please email info@rocslide.com. If approved, you will receive an email with a Return Authorization number and detailed instructions stating how to return your item(s) to Rocslide. Please allow up to 5 business days to process your exchange.
Do not return items until you have received a Return Authorization number. Any and all merchandise returned to Rocslide without authorization will be returned to sender upon receipt.

Repairs

At Rocslide, we stand behind all of our jewels with a 90-day warranty on jewels purchased from Rocslide.com.

If you believe your Rocslide jewel has a manufacturing defect, please email info@rocslide.com with your order number and a photo of your jewel, and we will be happy to assess the defect and facilitate an exchange for you.

Care and Cleaning

Rocslide jewels are as precious as you are, so care for them as you would fine jewelry. Store them in their satin bags, for safekeeping, and wipe them with a soft jewelry cloth each time you wear them, so you can enjoy Rocslide jewels for a long time.

Rocslide jewels love to sparkle, but they do not love salt water, chlorine, sunscreen, tanners or any harsh chemicals. Always remember to slip off your jewels before going in the water.

Purchases from Authorized Rocslide Retailers

If you purchased your item at an authorized retailer please contact them for further assistance. This includes major department stores and fine boutiques.

Manufacturing

Rocslide jewels are crafted in Thailand featuring hand-set Czechoslovakian crystals and Rhodium and/or 14k gold plating.

Sales Tax

By law, all items shipped to addresses in Arizona will be charged sales tax, and for any other states/countries the appropriate taxes will be applied.

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